AI Support
Answer every customer, at any hour
Your customers ask questions late, on weekends, in the middle of a launch. This is an AI support desk trained on your content that replies instantly, around the clock. When a question needs a person, it hands off cleanly to your team. Human handoff is included, not an upsell.
Trained on your content
The desk learns from your docs, pages and FAQs, so answers sound like your business and stay accurate.
Open 24/7
Customers get a real answer at 2am or on a holiday, without you staffing a night shift.
Human handoff included
When a conversation needs a person, it passes to your team with the full thread, so nothing gets repeated or lost.
One place for every ticket
Add the Helpline tier and every support request lands in a single centralised queue your team can work from.
What you receive
- A 24/7 AI support desk trained on your content
- Clean handoff to your team, with the full conversation attached
- A centralised support queue with the Helpline tier
- An optional public knowledge base with the Wiki add-on
- Ongoing monitoring and tuning by the Lumind team
- Answers in the languages your customers use
Process
How AI Customer Support starts
We train the desk
You point us at your content. We set up the desk on our control plane and train it on what your customers actually ask about.
It goes live and answers
The desk starts handling questions right away, day and night, and escalates to your team when a human is needed.
We keep it sharp
We watch the conversations, refine the answers, and add the Helpline queue or public Wiki when you want them.
Pricing
Pay online, start now
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AI Customer Support
$49 per month
A 24/7 AI support desk trained on your content, with human handoff.
Buy nowSupport + Helpline
$99 per month
Everything in AI Support plus a centralized human helpline queue.
Buy nowAI Wiki add-on
$9 per month
A public, always-current knowledge base built from your support answers.
Buy nowQuestions, answered
What do the plans include?
$49 per month gives you a 24/7 AI desk trained on your content with human handoff included. $99 per month adds Helpline, a centralised support queue. The Wiki add-on ($9 per month) publishes a public knowledge base.
What happens when the AI cannot answer?
It hands the conversation to your team with the full thread attached, so a person can pick up without asking the customer to repeat anything.
Does it only work in English?
No. The desk answers in the languages your customers write in, so you can support a multilingual audience from one place.